Refund & Cancellation Policy
LayerForge Design LLC provides paid technical consultations and free manufacturing quote requests. The policy below explains when refunds are available.
Paid technical consultations
A paid consultation is a digital service that begins processing after payment. Once the consultation answer has been successfully generated and delivered, the consultation is normally non-refundable.
A full refund will normally be provided when:
- LayerForge cannot deliver the purchased consultation because of a LayerForge technical failure;
- a duplicate charge occurs for the same purchase; or
- LayerForge determines that the paid service cannot reasonably be provided.
Other refund requests may be considered case by case. Receiving an answer that differs from an expected outcome, preferred design choice, or troubleshooting result does not by itself guarantee a refund.
Follow-up question purchases
Purchased follow-up-question packs are normally non-refundable once any questions from the purchased pack have been used. Duplicate charges or a LayerForge technical failure that prevents the purchased follow-ups from being made available may qualify for a refund.
Manufacturing quote requests
Requests for machining, CNC, 3D-printing, fabrication, or other manufacturing quotes are free and create no payment obligation by themselves. You may choose not to accept a quote without a cancellation fee.
Accepted manufacturing quotes and custom work
After a customer accepts a manufacturing or custom-work quote, cancellation, deposits, material costs, non-refundable purchases, scheduling, and other project-specific terms are governed by the terms written in that accepted quote or later written agreement. Work already performed and materials already purchased may not be refundable.
How to request a refund
Contact LayerForge Design as soon as possible and include the consultation or transaction information needed to identify the purchase. The Contact Us option on the LayerForge website can be used for this purpose.
How refunds are issued
Approved card-payment refunds are issued through Stripe to the original payment method when possible. LayerForge can initiate the refund, but the time it takes to appear in your account depends on Stripe, the card network, and your bank or financial institution.
Chargebacks and duplicate disputes
If you believe a charge is incorrect, contacting LayerForge first usually provides the fastest way to investigate a duplicate or technical issue. This policy does not restrict any rights you may have through your payment provider or under applicable law.