Privacy Policy
LayerForge Design LLC respects the privacy of customers and website visitors. This policy explains what information may be collected, why it is used, and the third-party services involved in providing LayerForge services.
Information we collect
Depending on how you use the site, LayerForge may collect information you choose to provide, including:
- Your name and email address.
- Project titles, problem descriptions, technical details, dimensions, materials, machine or software information, and other information you submit.
- Files you upload, such as photos, drawings, PDFs, CAD/3D-model files, text files, and other supported attachments.
- Consultation questions, follow-up questions, quote information, and records of accepted quotes.
- Payment-related identifiers and transaction amounts received from Stripe. LayerForge does not receive or store your full payment-card number.
- Basic technical and usage information used for security, fraud prevention, session management, and website analytics, including an anonymous browser identifier, pages viewed, visit times, the referring source or hostname when available, and an approximate city/region/country derived from the visitor's network address. LayerForge does not store visitor IP addresses for this analytics feature.
How information is used
LayerForge uses submitted information to provide consultations, troubleshoot technical problems, prepare manufacturing quotes, communicate with customers, process payments and refunds, prevent abuse, maintain business records, understand broad visitor geography and traffic sources, and improve site reliability.
AI-assisted analysis
Some paid consultation requests, follow-up questions, and supporting files may be processed using OpenAI services to help generate technical analysis and responses. Information sent for this purpose is limited to what is reasonably needed to provide the requested service. LayerForge configures these requests so application responses are not stored by the OpenAI API where supported.
Service providers
LayerForge relies on third-party providers to operate the service. These may include:
- Stripe for secure payment processing and refunds.
- OpenAI for AI-assisted consultation analysis.
- Cloudflare Turnstile for bot and abuse prevention.
- Render for website and application hosting.
- ipapi.co for approximate IP-based city, region, and country lookup used in internal website analytics. LayerForge stores only the coarse location result, not the visitor IP address.
- Email service providers for transactional and customer communications.
Those providers process information under their own terms and privacy practices.
Cookies and session data
The site uses limited cookies or similar browser data for functions such as session security, administrative authentication, CSRF protection, and anonymous website analytics. The analytics cookie helps distinguish repeat browsers so LayerForge can understand page journeys, broad visitor location, traffic source, and whether visitors submit a request. LayerForge does not use the site to sell personal information to advertisers.
Data retention
LayerForge keeps consultation, quote, payment, refund, uploaded-file, and coarse website-analytics records for as long as reasonably needed to provide services, maintain business records, understand site performance, resolve disputes, prevent fraud, and meet legal or accounting obligations. Records may be deleted sooner when they are no longer needed.
Data security
LayerForge uses reasonable administrative and technical safeguards, including HTTPS, restricted administrative access, signed payment webhooks, anti-bot controls, and private storage for customer uploads. No online system can guarantee absolute security.
Your choices
You may ask LayerForge to correct or delete personal information that is no longer needed, subject to legal, accounting, fraud-prevention, or contractual recordkeeping requirements. Use the Contact Us option on the LayerForge website and identify the request as a privacy request.
Changes to this policy
This policy may be updated as LayerForge services or service providers change. The effective date at the top of this page will be updated when material changes are made.